{"id":26586,"date":"2021-12-14T11:51:31","date_gmt":"2021-12-14T10:51:31","guid":{"rendered":"https:\/\/room108.wpengine.com\/?page_id=26586"},"modified":"2026-07-28T13:46:09","modified_gmt":"2026-07-28T11:46:09","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/room108-hilversum.nl\/en\/veelgestelde-vragen\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"26586\" class=\"elementor elementor-26586\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63006758 e-flex e-con-boxed e-con e-parent\" data-id=\"63006758\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16b8e67 elementor-widget elementor-widget-html\" data-id=\"16b8e67\" data-element_type=\"widget\" data-e-type=\"widget\" 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.reveal{opacity:0;transform:translateY(26px);transition:opacity .8s ease,transform .8s ease}\r\n.r108embed.r108embed .reveal.in{opacity:1;transform:none}\r\n.r108embed.r108embed .reveal-fade{opacity:0;transition:opacity .9s ease}\r\n.r108embed.r108embed .reveal-fade.in{opacity:1}\r\n@media(max-width:880px){.r108embed.r108embed .directory{grid-template-columns:repeat(2,1fr)}\r\n.r108embed.r108embed .faq-sec .wrap{grid-template-columns:1fr;gap:28px}\r\n.r108embed.r108embed .faq-sec.flip .media{order:0}\r\n.r108embed.r108embed .media{position:static}\r\n.r108embed.r108embed .media img.photo{min-height:300px}\r\n.r108embed.r108embed .doc-links{grid-template-columns:1fr}\r\n.r108embed.r108embed .navlinks{gap:20px}\r\n.r108embed.r108embed .util .wrap{flex-wrap:wrap;gap:14px}\r\n.r108embed.r108embed .foot-top{grid-template-columns:1fr 1fr}}\r\n@media(max-width:560px){.r108embed.r108embed .directory{grid-template-columns:1fr}\r\n.r108embed.r108embed .nav{grid-template-columns:auto 1fr auto}\r\n.r108embed.r108embed .foot-top{grid-template-columns:1fr}}\r\n.r108embed.r108embed .reveal{opacity:1 !important;transform:none !important}\r\n<\/style>\r\n<div class=\"r108embed\">\r\n<!-- ===================== INTRO ===================== -->\r\n<div class=\"wrap\">\r\n  <div class=\"intro\">\r\n    <p>On this page you will find an answer to the most frequently asked questions about, among other things, our collection, product properties, delivery times, payments, warranty and service. Is the question or answer you are looking for not listed? <a href=\"\/en\/contact\/\">Then please contact us directly<\/a><\/p>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- ===================== OVERVIEW DIRECTORY ===================== -->\r\n<div class=\"wrap\">\r\n  <div class=\"directory\">\r\n    <div class=\"dir-card reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M3 12h18M5 12V9a2 2 0 012-2h10a2 2 0 012 2v3M5 17v-5h14v5M7 17v2M17 17v2\"\/><\/svg><\/div>\r\n      <h3>Collection &amp; Showrooms<\/h3>\r\n      <ul><li><a href=\"#collectie\">Collection<\/a><\/li><li><a href=\"#collectie\">Customization<\/a><\/li><li><a href=\"#collectie\">Showrooms<\/a><\/li><li><a href=\"#collectie\">Address data<\/a><\/li><li><a href=\"#collectie\">Opening hours<\/a><\/li><\/ul>\r\n    <\/div>\r\n    <div class=\"dir-card reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><rect x=\"6\" y=\"3\" width=\"12\" height=\"18\" rx=\"2\"\/><path d=\"M9 7h6M9 11h6M9 15h4\"\/><\/svg><\/div>\r\n      <h3>Product Features<\/h3>\r\n      <ul><li><a href=\"#product\">Leather<\/a><\/li><li><a href=\"#product\">Dust<\/a><\/li><li><a href=\"#product\">Wood<\/a><\/li><li><a href=\"#product\">pilling<\/a><\/li><li><a href=\"#product\">Pillows<\/a><\/li><li><a href=\"#product\">Refills<\/a><\/li><li><a href=\"#product\">Wrinkle formation<\/a><\/li><\/ul>\r\n    <\/div>\r\n    <div class=\"dir-card reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><rect x=\"3\" y=\"6\" width=\"18\" height=\"12\" rx=\"2\"\/><path d=\"M3 10h18\"\/><\/svg><\/div>\r\n      <h3>Payments<\/h3>\r\n      <ul><li><a href=\"#betalingen\">Payment<\/a><\/li><li><a href=\"#betalingen\">Pay afterwards or in installments<\/a><\/li><li><a href=\"#betalingen\">Payment options<\/a><\/li><li><a href=\"#betalingen\">VAT<\/a><\/li><\/ul>\r\n    <\/div>\r\n    <div class=\"dir-card reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M3 7h11v8H3zM14 10h4l3 3v2h-7zM7 18a2 2 0 100-4 2 2 0 000 4zM18 18a2 2 0 100-4 2 2 0 000 4z\"\/><\/svg><\/div>\r\n      <h3>Delivery<\/h3>\r\n      <ul><li><a href=\"#levering\">Delivery time<\/a><\/li><li><a href=\"#levering\">Delivery abroad<\/a><\/li><li><a href=\"#levering\">Delivery costs<\/a><\/li><li><a href=\"#levering\">Order status<\/a><\/li><li><a href=\"#levering\">Change or cancel order<\/a><\/li><li><a href=\"#levering\">Pick up old furniture<\/a><\/li><\/ul>\r\n    <\/div>\r\n    <div class=\"dir-card reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M12 21c-1-7 3-9 3-13a3 3 0 00-6 0c0 4 4 6 3 13zM4 14c2 1 4 1 5 0M20 14c-2 1-4 1-5 0\"\/><\/svg><\/div>\r\n      <h3>Warranty &amp; Service<\/h3>\r\n      <ul><li><a href=\"#garantie\">Warranty &amp; service<\/a><\/li><li><a href=\"#garantie\">Standard warranty conditions CBW<\/a><\/li><li><a href=\"#garantie\">Extra Extended Warranty 108% SAFE<\/a><\/li><li><a href=\"#garantie\">Complaint or service notification<\/a><\/li><\/ul>\r\n    <\/div>\r\n    <div class=\"dir-card reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><rect x=\"6\" y=\"3\" width=\"12\" height=\"18\" rx=\"2\"\/><path d=\"M9 7h6M9 11h6\"\/><\/svg><\/div>\r\n      <h3>Terms and Conditions<\/h3>\r\n      <ul><li><a href=\"#voorwaarden\">Terms and Conditions<\/a><\/li><li><a href=\"#voorwaarden\">Privacy statement<\/a><\/li><li><a href=\"#voorwaarden\">Cookies<\/a><\/li><\/ul>\r\n    <\/div>\r\n    <div class=\"dir-card reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><rect x=\"4\" y=\"5\" width=\"12\" height=\"9\" rx=\"1\"\/><path d=\"M16 9h4v7h-4M8 19h6\"\/><\/svg><\/div>\r\n      <h3>Contact<\/h3>\r\n      <ul><li><a href=\"https:\/\/room108-hilversum.nl\/en\/room108-dealers\/\" target=\"_blank\" >Points of sale<\/a><\/li><li><a href=\"#voorwaarden\">Press and media<\/a><\/li><li><a href=\"#voorwaarden\">Business customers<\/a><\/li><\/ul>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n\r\n<!-- ===================== 1 \u00b7 COLLECTIE & SHOWROOMS (photo left) \u2014 text 1:1 from live page ===================== -->\r\n<section class=\"faq-sec\" id=\"collectie\">\r\n  <div class=\"wrap\">\r\n    <div class=\"media reveal-fade\"><img decoding=\"async\" class=\"photo\" src=\"\/wp-content\/uploads\/2026\/07\/image00002.jpeg\" alt=\"Room108 woonkamer\"><\/div>\r\n    <div class=\"faq-text reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M3 12h18M5 12V9a2 2 0 012-2h10a2 2 0 012 2v3M5 17v-5h14v5M7 17v2M17 17v2\"\/><\/svg><\/div>\r\n      <h2>Collection &amp; Showrooms<\/h2>\r\n      <div class=\"rule\"><\/div>\r\n\r\n      <h3 class=\"sub\">Collection<\/h3>\r\n      <div class=\"qa\"><h4>How do I find the right product?<\/h4>\r\n        <p>We are known for our endless number of variations in elements, arrangements, colours and materials. View us online <a href=\"\/en\/assemble-your-own-furniture\/\" target=\"_blank\" >step-by-step plan<\/a> om erachter te komen hoe je het juiste product kiest. Neem vervolgens contact op met \u00e9\u00e9n van onze <a href=\"\/en\/room108-dealers\/\" target=\"_blank\" >points of sale<\/a> or visit one of our showrooms directly to view the options and choose the product completely according to your wishes!<\/p><\/div>\r\n      <div class=\"qa\"><h4>How does the price structure work?<\/h4>\r\n        <p>Our upholstered furniture is available in more than 700 fabric and leather options. Each type of fabric or leather has its own price, which is why we have divided all materials into price categories. We are happy to explain how this <a href=\"\/en\/price-structure\/\" target=\"_blank\" >price structure<\/a> works!<\/p><\/div>\r\n      <div class=\"qa\"><h4>Is customization possible?<\/h4>\r\n        <p>Onze banken zijn niet volledig op maat te maken, maar door de vele opties in elementen, afmetingen, materialen \u00e9n kleuren komt het dicht in de buurt van maatwerk! Neem contact op met een van onze <a href=\"\/en\/l\/room108-dealers\/\" target=\"_blank\" >points of sale<\/a> to discuss your wishes and the possibilities!<\/p><\/div>\r\n\r\n      <h3 class=\"sub\">Showrooms<\/h3>\r\n      <div class=\"qa\"><h4>Can I view the entire collection in the showrooms?<\/h4>\r\n        <p>Our sales outlets can supply the full range of Room108 furniture and have a representative collection in their showroom to give you a good and clear picture of all our possibilities. Do you want to be sure that the model of your choice is available? Then contact the <a href=\"\/en\/room108-dealers\/\" target=\"_blank\">concerning point of sale<\/a>!<\/p><\/div>\r\n      <div class=\"qa\"><h4>Where are your showrooms located?<\/h4>\r\n        <p>Wij hebben verkooppunten door heel Nederland, op verschillende plaatsen in Belgi\u00eb en in Duitsland, Itali\u00eb en Tsjechi\u00eb.<\/p><\/div>\r\n      <div class=\"qa\"><h4>What are the opening hours of your showrooms?<\/h4>\r\n        <p>De openingstijden van onze showrooms verschillen per verkooppunt.<\/p><\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===================== 2 \u00b7 PRODUCTEIGENSCHAPPEN (full-width prose + inline videos) \u2014 text 1:1 ===================== -->\r\n<section class=\"faq-sec solo\" id=\"product\" style=\"background:var(--paper-2)\">\r\n  <div class=\"wrap\">\r\n    <div class=\"prose\">\r\n      <div class=\"faq-text reveal\" style=\"text-align:center\">\r\n        <div class=\"ic\" style=\"margin:0 auto 16px\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><rect x=\"6\" y=\"3\" width=\"12\" height=\"18\" rx=\"2\"\/><path d=\"M9 7h6M9 11h6M9 15h4\"\/><\/svg><\/div>\r\n        <h2>Product Features<\/h2>\r\n        <div class=\"rule\" style=\"margin:16px auto 6px\"><\/div>\r\n      <\/div>\r\n\r\n      <h3 class=\"sub reveal\">Leather<\/h3>\r\n      <div class=\"qa reveal\"><p>Leder is een natuurproduct met eigenschappen die het materiaal zeer geschikt maakt voor het bekleden van zitmeubelen. Met het verzachten van de vulling past ook het leder zich aan. Door het iets royalere stofferen, ontstaan altijd plooien. Echt leder kenmerkt zich o.a. door insectenbeten, mestvlekken, kleur- en structuurverschillen, etc. Dit geeft leder zijn natuurlijke karakter. Bij zwart leder en sommige andere kleuren kan een lichte afgifte van kleurstof voorkomen, zeker in het begin. Je kunt leder het beste twee keer per jaar met een voor jouw leder bedoelde set behandelen. Garantie op het leder is van toepassing in combinatie met het gebruik van de originele onderhoudsproducten. Op de meeste ledersoorten kun je een vlekbeschermer aanbrengen. Onze adviseurs kunnen je hier alles over vertellen. De vlekbeschermer op leder kun je gemakkelijk zelf aanbrengen. Wij verzoeken je het onderhoudsadvies dat op de \"onderhoudsset\" vermeld staat, op te volgen. <a href=\"\/en\/price-structure\/\" target=\"_blank\">More information about the price structure of our leathers.<\/a><\/p><\/div>\r\n\r\n      <h3 class=\"sub reveal\">Dust<\/h3>\r\n      <div class=\"qa reveal\"><p>When purchasing new seating furniture, you want to enjoy it for a long time and without worries. Without stains. This is possible with <a href=\"\/en\/108safe\/\" target=\"_blank\" >108% SAFE<\/a> with which you have a 5-year full stain guarantee. Do you have a stain on your fabric? In our stain catalogue you will find all the information to prevent worse. If you are unable to remove a stain with this, please contact us as soon as possible (but in any case within 3 days). We will help you by phone, send you a product or send an expert. As long as your stain falls within our warranty conditions, we will always offer a suitable solution.<\/p><\/div>\r\n\r\n      <h3 class=\"sub reveal\">Wood<\/h3>\r\n      <div class=\"qa reveal\"><p>Wood is a natural product, each piece of wood is different and unique. Structure and color differences between mutual parts are therefore unavoidable. A wooden piece of furniture is manufactured in a traditional way. There are also wooden furniture that undergo a treatment, so that a used appearance is created. Wood is unique and characteristic in every respect, no piece of wood is the same in shape, structure or colour. This also makes color shades within one piece of furniture unavoidable. To give the furniture its lived-in look, the wood is selected for natural defects, which we deliberately do not cover up. You will find these natural defects, such as wind cracks, hairline cracks, small and large irregularities and knots in your furniture. Through use and the influence of light, wooden furniture can take on a slightly different color over time. Color differences between each other, but also with regard to the showroom model, are obvious, after all, you have purchased a unique product. Wood can work under the influence of moist and dry air, which can cause cracks or connections to open or close.<\/p><\/div>\r\n\r\n      <h3 class=\"sub reveal\">pilling<\/h3>\r\n      <div class=\"qa reveal\"><p>Pilling of ook wel 'pluisvorming' komt hoofdzakelijk voor bij stof. Bij pilling wordt snel gedacht aan slijtage, maar niets is minder waar. Pilling door slijtage komt maar zelden voor. In gebruik neemt de kans op pilling zelfs af. Bij een nieuw geleverde stof kunnen er nog enkele restvezels uit de stof steken. Deze kunnen in de knoop raken en een bolletje vormen. Deze vorm van pilling komt maar weinig voor en is simpel te verhelpen door de bolletjes af te scheren met een pluizentondeuse. Een veel vaker voorkomend geval van pilling is externe pilling. Hierbij worden de bolletjes gevormd door externe vezels van bijvoorbeeld kleding (fleece)plaids, kussens, maar vooral ook huisstof. Externe pilling herken je gemakkelijk aan de afwijkende kleur en is ook te verhelpen door de bolletjes af te scheren met een pluizentondeuse.<\/p><\/div>\r\n\r\n      <h3 class=\"sub reveal\">Pillows<\/h3>\r\n      <div class=\"qa reveal\"><p>Do you have loose back and seat cushions on your sofa, corner sofa or armchair? Then it is important to beat it up after use and put it back in the right place. By regularly changing seats and\/or exchanging the cushions, you prevent the cushions from wearing irregularly. This also has a positive effect on the seating comfort of your furniture. With normal use, it is almost impossible for cushions to move. If you do experience problems, this can easily be solved by applying anti-slip under the seat cushion.<\/p><\/div>\r\n\r\n      <h3 class=\"sub reveal\">Refills<\/h3>\r\n      <div class=\"qa reveal\"><p>By using your seating furniture, the hardness of the filling will decrease by approximately 10% to 15% in the first 2 to 4 months, this process starts immediately from the moment you start using the seating furniture, too much air escapes. While your piece of furniture is sitting in, the foam becomes softer and your seating furniture reaches its optimum seating comfort. If your seating furniture has cushions with a feather filling, regular beating or shaking is necessary to maintain the seating comfort. The hardness of your seating furniture decreases evenly when you regularly change seats. In addition, a difference in hardness can occur due to technical constructions, for example, the seating comfort of a corner section or long chair can differ from the rest of the sofa.<\/p><\/div>\r\n\r\n      <h3 class=\"sub reveal\">Wrinkle formation<\/h3>\r\n      <div class=\"qa reveal\"><p>Wrinkle formation is a phenomenon in which folds and wrinkles in the upholstery of chairs, sofas and armchairs, as a result of use, are visible. Wrinkle formation is a common phenomenon in any upholstered piece of furniture and it does not detract from its quality. In addition, pleats are functional because they relieve the seams. Wrinkle formation is caused by the use of a sofa, armchair or chair. Most of the furniture mentioned above has a foam seat filling. These fillings provide a pleasant comfort. The seats are compressed through use and depending on the hardness of the foam and the stretchability of the fabric, the upholstery material (fabric or leather) will be stretched. This creates space in the fabric or leather, resulting in visible folds.<\/p><\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===================== 3 \u00b7 BETALINGEN (photo right) \u2014 text 1:1 (see flagged answer) ===================== -->\r\n<section class=\"faq-sec flip\" id=\"betalingen\">\r\n  <div class=\"wrap\">\r\n    <div class=\"media reveal-fade\"><img decoding=\"async\" class=\"photo\" src=\"\/wp-content\/uploads\/2026\/07\/kosten-en-betaling.jpg\" alt=\"Room108 interieur\"><\/div>\r\n    <div class=\"faq-text reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><rect x=\"3\" y=\"6\" width=\"18\" height=\"12\" rx=\"2\"\/><path d=\"M3 10h18\"\/><\/svg><\/div>\r\n      <h2>Payments<\/h2>\r\n      <div class=\"rule\"><\/div>\r\n      <!-- NB: this first answer could not be captured 1:1 from the live page \u2014 paste the exact text to replace it. -->\r\n      <div class=\"qa\"><h4>How does the payment work?<\/h4>\r\n        <p>Al onze meubels worden speciaal voor onze klanten geproduceerd en bestaan vaak uit semi-maatwerk. Wij vragen doorgaans een aanbetaling bij het plaatsen van de order; het restant voldoe je bij levering. Bestel je online, dan wordt het volledige bedrag vooraf voldaan.<\/p><\/div>\r\n      <div class=\"qa\"><h4>Is it possible to pay in installments or afterwards?<\/h4>\r\n        <p>Dit is niet mogelijk. Wij vragen doorgaans om een aanbetaling bij het plaatsen van de order.<\/p><\/div>\r\n      <div class=\"qa\"><h4>What payment options are there in the showrooms?<\/h4>\r\n        <p>At the points of sale it is possible to pay in cash or by debit card.<\/p><\/div>\r\n      <div class=\"qa\"><h4>What payment options are available in the webshop?<\/h4>\r\n        <p>Online hanteren wij de volgende betaalmogelijkheden: iDeal, Maestro, Mastercard, Visa, Bancontact\/MisterCash, GiroPay.<\/p><\/div>\r\n      <div class=\"qa\"><h4>Do the prices include VAT?<\/h4>\r\n        <p>The prices on the website and in the shop include VAT.<\/p><\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===================== 4 \u00b7 LEVERING (photo left) \u2014 text 1:1 ===================== -->\r\n<section class=\"faq-sec\" id=\"levering\">\r\n  <div class=\"wrap\">\r\n    <div class=\"media reveal-fade\"><img decoding=\"async\" class=\"photo\" src=\"\/wp-content\/uploads\/2026\/07\/levering.png\" alt=\"Room108 interieur met levering\"><\/div>\r\n    <div class=\"faq-text reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M3 7h11v8H3zM14 10h4l3 3v2h-7zM7 18a2 2 0 100-4 2 2 0 000 4zM18 18a2 2 0 100-4 2 2 0 000 4z\"\/><\/svg><\/div>\r\n      <h2>Delivery<\/h2>\r\n      <div class=\"rule\"><\/div>\r\n      <div class=\"qa\"><h4>What is the average delivery time?<\/h4>\r\n        <p>Since there are a lot of possibilities with our sofas, they are ordered completely according to your wishes and then made in our factory. For this reason there is always a delivery time (unless it is a <a href=\"\/en\/shop\/cat\/sale\/\" target=\"_blank\" >outlet bank<\/a> is). Delivery time may vary slightly throughout the year, but is approximately 8-10 weeks on average. Ask the staff in the showroom for the current delivery time.<\/p><\/div>\r\n      <div class=\"qa\"><h4>How do I know when my order will be delivered?<\/h4>\r\n        <p>When placing your order it will be relevant <a href=\"\/en\/room108-dealers\/\" target=\"_blank\">point of sale<\/a> inform you about the current delivery times. The point of sale always specifies an expected delivery time. It is therefore possible that your order will be delivered earlier, but unfortunately also later than expected. The point of sale will inform you of this in good time. As soon as your order is ready for delivery, the point of sale will contact you to schedule a delivery appointment.<\/p><\/div>\r\n      <div class=\"qa\"><h4>Will I be informed if delivery times change?<\/h4>\r\n        <p>Our stores strive to deliver the order as quickly as possible. The point of sale always specifies an expected delivery time. It is therefore possible that your order will be delivered earlier, but unfortunately also later than expected. The point of sale will inform you of this in good time.<\/p><\/div>\r\n      <div class=\"qa\"><h4>Can I still change or cancel my order?<\/h4>\r\n        <p>If you have ordered a product and want to change or cancel this order, you can do so up to the time of delivery, but this may involve costs. The amount of these costs depends on the stage of production the furniture is currently in. Products that have been specially made for you (the Room108 armchairs, loveseats, sofas, corner sofas, sectional sofas, dining room chairs, tables, bar stools, ottomans, beds and custom-made carpets) cannot be returned or exchanged.<\/p><\/div>\r\n      <div class=\"qa\"><h4>Do I pay delivery costs?<\/h4>\r\n        <p>De leveringskosten zijn onder andere afhankelijk van de afstand en de hoeveelheid meubels die bezorgd dienen te worden. Voor meer informatie hierover, kun je contact opnemen met het dichtstbijzijnde verkooppunt.<\/p><\/div>\r\n      <div class=\"qa\"><h4>I have a question about my order.<\/h4>\r\n        <p>Als je een vraag hebt over een order verwijzen we je altijd door naar het verkooppunt waar je de bestelling gedaan hebt. Op de koopovereenkomst staat het ordernummer vermeld. Houd dit nummer altijd bij de hand wanneer je het verkooppunt benaderd met een vraag over je order.<\/p><\/div>\r\n      <div class=\"qa\"><h4>Is delivery abroad also possible?<\/h4>\r\n        <p>Wij hebben verkooppunten in Nederland, Belgi\u00eb, Duitsland, Itali\u00eb en Tsjechi\u00eb. Hier is vanzelfsprekend levering mogelijk. Voor levering naar een ander land binnen of buiten Europa vragen we je om je verzoek te mailen naar <a href=\"mailto:info@room108.nl\">info@room108.nl<\/a>.<\/p><\/div>\r\n      <div class=\"qa\"><h4>Is it possible for you to take the old sofa with you?<\/h4>\r\n        <p>It is not possible to have the old sofa \/ other furniture picked up by us.<\/p><\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===================== 5 \u00b7 GARANTIE & SERVICE (photo right) \u2014 text 1:1 ===================== -->\r\n<section class=\"faq-sec flip\" id=\"garantie\" style=\"background:var(--paper-2)\">\r\n  <div class=\"wrap\">\r\n    <div class=\"media reveal-fade\"><img decoding=\"async\" class=\"photo\" src=\"\/wp-content\/uploads\/2026\/07\/Garantie-en-service.png\" alt=\"Room108 detail\"><\/div>\r\n    <div class=\"faq-text reveal\">\r\n      <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M12 21c-1-7 3-9 3-13a3 3 0 00-6 0c0 4 4 6 3 13zM4 14c2 1 4 1 5 0M20 14c-2 1-4 1-5 0\"\/><\/svg><\/div>\r\n      <h2>Warranty &amp; Service<\/h2>\r\n      <div class=\"rule\"><\/div>\r\n      <div class=\"qa\"><h4>Standard warranty conditions in accordance with CBW<\/h4>\r\n        <p>Al onze meubelen worden nauwkeurig ge\u00efnspecteerd, dit verkleint de kans op fouten. Komt het toch voor dat het product een gebrek vertoont? Dan kun je gebruik maken van onze CBW garantie mits het verkooppunt een CBW-erkende winkel is. CBW-erkende winkels bieden een productgarantie. De garantie die hiervoor staat is 2 jaar. In het geval van een geldige garantieclaim, binnen 2 jaar na aankoop, worden de volledige kosten voor reparatie of vervanging vergoed. Om een garantieclaim in te dienen, verzoeken wij je om contact op te nemen met het verkooppunt waar je je meubel(s) gekocht hebt. Is het verkooppunt waar je jouw meubel(s) hebt gekocht geen CBW-erkende winkel? Raadpleeg dan de website of de voorwaarden van het desbetreffende verkooppunt.<\/p><\/div>\r\n      <div class=\"qa\"><h4>Extra extended 108% SAFE warranty<\/h4>\r\n        <p>Wil je extra zekerheid, dan kun je kiezen voor 108% SAFE. Dit sluit je af bij aankoop van je zitmeubel in \u00e9\u00e9n van onze verkooppunten. Met 108% SAFE heb je 5 jaar volledige vlekkengarantie, 5 jaar uitgebreide productgarantie en 10 jaar garantie op het frame en de constructie. Je ontvangt na levering van je zitmeubel een 108% SAFE-certificaat als jouw garantiebewijs met daarop ook de einddatum van het garantie-, service- en onderhoudspakket.<\/p><\/div>\r\n      <div class=\"qa\"><h4>Complaint or service notification<\/h4>\r\n        <p>Heb je een klacht of service melding over een lopende bestelling, aankoopproces, product of levering en heb je een aankoop gedaan bij Room108 Hilversum, Eindhoven of Rotterdam? Vul hiervoor dit <a href=\"\/en\/service\/\" target=\"_blank\" >service form<\/a> in. Heb je bij een ander verkooppunt de aankoop gedaan? Neem contact op met het verkooppunt om de klacht te melden. Klachten of service meldingen verlopen namelijk altijd via onze verkooppunten (met uitzondering van Room108 Hilversum, Eindhoven of Rotterdam). De reden hiervoor is dat Room108 dealerovereenkomsten heeft met verschillende verkooppunten. De verkooppunten zijn zelf verantwoordelijk voor de verkoop en de service richting de klanten. Heb je 108% SAFE afgesloten, bel dan naar het telefoonnummer wat je vindt op je 108% SAFE-certificaat. Je hoeft in dat geval niet zelf contact op te nemen met het verkooppunt. Heb je een algemene melding of feedback? Laat het ons dan weten via dit <a href=\"\/en\/contact\/\">Contact Form<\/a>.<\/p><\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===================== 6 \u00b7 ALGEMENE VOORWAARDEN + CONTACT (document\/contact links) ===================== -->\r\n<section class=\"faq-sec solo\" id=\"voorwaarden\">\r\n  <div class=\"wrap\">\r\n    <div class=\"faq-text reveal\" style=\"text-align:center;max-width:640px;margin:0 auto\">\r\n      <div class=\"ic\" style=\"margin:0 auto 16px\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><rect x=\"6\" y=\"3\" width=\"12\" height=\"18\" rx=\"2\"\/><path d=\"M9 7h6M9 11h6\"\/><\/svg><\/div>\r\n      <h2>Terms and Conditions<\/h2>\r\n      <div class=\"rule\" style=\"margin:16px auto 6px\"><\/div>\r\n    <\/div>\r\n\r\n    <!-- legal document links -->\r\n    <div class=\"doc-links reveal\">\r\n      <a class=\"doc-card\" href=\"\/en\/terms-and-conditions\/\" target=\"_blank\" >\r\n        <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M7 3h7l5 5v13H7z\"\/><path d=\"M14 3v5h5\"\/><\/svg><\/div>\r\n        <h4>Terms and Conditions<\/h4>\r\n        <span class=\"go\">Lees meer <span class=\"arr\">\u2192<\/span><\/span>\r\n      <\/a>\r\n      <a class=\"doc-card\" href=\"\/en\/privacy-statement\/\" target=\"_blank\" >\r\n        <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4-3 7-7 9-4-2-7-5-7-9V6z\"\/><\/svg><\/div>\r\n        <h4>Privacy statement<\/h4>\r\n        <span class=\"go\">Lees meer <span class=\"arr\">\u2192<\/span><\/span>\r\n      <\/a>\r\n      <a class=\"doc-card\" href=\"\/en\/disclaimer-3\/\" target=\"_blank\" >\r\n        <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><circle cx=\"9\" cy=\"10\" r=\"1\"\/><circle cx=\"14\" cy=\"14\" r=\"1\"\/><circle cx=\"15\" cy=\"9\" r=\"1\"\/><\/svg><\/div>\r\n        <h4>Cookies<\/h4>\r\n        <span class=\"go\">Lees meer <span class=\"arr\">\u2192<\/span><\/span>\r\n      <\/a>\r\n    <\/div>\r\n\r\n    <!-- ---------- CONTACT (restored + upgraded) ---------- -->\r\n    <div class=\"subhead reveal\"><h3>Contact<\/h3><div class=\"rule\"><\/div><\/div>\r\n    <div class=\"doc-links reveal\">\r\n      <a class=\"doc-card contact\" href=\"\/en\/room108-dealers\/\" target=\"_blank\" >\r\n        <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M12 21s-7-6.5-7-11a7 7 0 1114 0c0 4.5-7 11-7 11z\"\/><circle cx=\"12\" cy=\"10\" r=\"2.5\"\/><\/svg><\/div>\r\n        <h4>Points of sale<\/h4>\r\n        <p>Vind een Room108-verkooppunt bij jou in de buurt.<\/p>\r\n        <span class=\"go\">Bekijk <span class=\"arr\">\u2192<\/span><\/span>\r\n      <\/a>\r\n      <a class=\"doc-card contact\" href=\"\/en\/contact\/\" target=\"_blank\">\r\n        <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><path d=\"M3 11l16-6-4 16-4-6-8-4z\"\/><\/svg><\/div>\r\n        <h4>Press and media<\/h4>\r\n        <p>Voor pers-, media- en samenwerkingsaanvragen.<\/p>\r\n        <span class=\"go\">Get in touch <span class=\"arr\">\u2192<\/span><\/span>\r\n      <\/a>\r\n      <a class=\"doc-card contact\" href=\"\/en\/contact\/\" target=\"_blank\" >\r\n        <div class=\"ic\"><svg class=\"icon\" viewbox=\"0 0 24 24\"><rect x=\"3\" y=\"7\" width=\"18\" height=\"13\" rx=\"2\"\/><path d=\"M8 7V5a2 2 0 012-2h4a2 2 0 012 2v2\"\/><\/svg><\/div>\r\n        <h4>Business customers<\/h4>\r\n        <p>Interieuradvies en projectinrichting voor bedrijven.<\/p>\r\n        <span class=\"go\">Meer info <span class=\"arr\">\u2192<\/span><\/span>\r\n      <\/a>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===================== CLOSING CTA ===================== -->\r\n<!-- ===================== FOOTER ===================== -->\r\n<script>\r\nconst $ = s => document.querySelector(s);\r\n\r\n\/* ============================================================\r\n   SCROLL FADE-IN \u2014 sections, cards and inline blocks rise in as\r\n   they enter the viewport (keeps the live site's fade behaviour).\r\n   ============================================================ *\/\r\nconst io = new IntersectionObserver((entries) => {\r\n  entries.forEach(e => { if (e.isIntersecting){ e.target.classList.add('in'); io.unobserve(e.target); } });\r\n}, { threshold: 0.12 });\r\ndocument.querySelectorAll('.reveal, .reveal-fade').forEach(el => io.observe(el));\r\n\r\n\/* (instructievideo's verwijderd 2026-07-17 \u2014 de video-afspeelcode en\r\n   toast-helper zijn daarmee ook weg; sectie #product is nu alleen tekst) *\/\r\n<\/script>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Op deze pagina vind je een antwoord op de meest gestelde vragen over onder andere onze collectie, producteigenschappen, levertijden, betalingen, garantie en service. Staat de vraag \u00f3f het antwoord dat je zoekt er niet bij? Neem dan rechtstreeks contact met ons op Collectie &amp; Showrooms Collectie Maatwerk Showrooms Adresgegevens Openingstijden Producteigenschappen Leer Stof Hout Pilling&hellip;<\/p>","protected":false},"author":4463,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-26586","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Veelgestelde vragen - Room108<\/title>\n<meta name=\"description\" content=\"Op deze pagina vind je een antwoord op de meest gestelde vragen over onder andere onze collectie, producteigenschappen, levertijden, betalingen, garantie\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veelgestelde vragen - 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